Expecting technology to make up a shortfall in headcount because the "improved productivity" can replace a human worker is a recipe for burning out the human workers you have left.
Enterprise Connect AI 2024 provided critical insights into how AI and advanced communication technologies are reshaping the customer experience (CX) landscape. Companies are redefining how businesses ...
We are well along the path now whereby non-human, AI-based agents are taking on a wider range of roles – and erasing the distinction between human and non-human work.
The collaborative workplace vendor is integrating productivity-enhancing AI workflows across multiple offerings, all with the intent to save users’ time.
In the same way entities that access, process, and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond ...
Bandwidth recently held its first-ever customer and analyst event, Reverb24, at its headquarters in Raleigh, NC. Bandwidth is an interesting company because its platform powers most UCaaS / CCaaS ...
Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for ...