When Alex Serdiuk co-founded the synthetic-voice-technology startup Respeecher six years ago in Kyiv, Ukraine, he did not ...

NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the ...

Donald Trump has referred to Hungary’s autocratic prime minister, Viktor Orban, as “a great man, a great leader.” In this ...

Bench Mark Program, a city-based mentoring program for at-risk youth, recently received the “Community-Based Program of the ...

The biggest divide in America today is not about race or gender, the Times Opinion columnist David Brooks argues. In this ...

and speed of a customer's voice during calls or interactions with virtual assistants. This data can help determine whether ...