NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the ...

This is not Mar-a-Lago. Express your true opinions. From “New York Times” Opinion, I’m Ross Douthat, and this is “Matter of ...

Bench Mark Program, a city-based mentoring program for at-risk youth, recently received the “Community-Based Program of the ...

The biggest divide in America today is not about race or gender, the Times Opinion columnist David Brooks argues. In this ...

and speed of a customer's voice during calls or interactions with virtual assistants. This data can help determine whether ...

Wegmans Food Markets has launched a facial recognition pilot program at one of its New York City locations, prompting some shoppers to express concerns about privacy and pricing. As ny.eater.com ...