Expecting technology to make up a shortfall in headcount because the "improved productivity" can replace a human worker is a recipe for burning out the human workers you have left.

We are well along the path now whereby non-human, AI-based agents are taking on a wider range of roles – and erasing the distinction between human and non-human work.

Enterprise Connect AI 2024 provided critical insights into how AI and advanced communication technologies are reshaping the customer experience (CX) landscape. Companies are redefining how businesses ...

The collaborative workplace vendor is integrating productivity-enhancing AI workflows across multiple offerings, all with the intent to save users’ time.

The real key component of the next-generation global network isn’t what it looks like, but how organizations will be able to manage it.

On September 23, 2024, HP Imagine 2024 showcased the company’s vision for the future of work. I had the privilege of ...

In the same way entities that access, process, and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond ...

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.